Capacity Voice

21 May 2015

Collections - the newest way to win customers

Billing and collections. It’s not exactly a consumer’s favourite part of their relationship with their telecoms provider, but it is of course necessary. Not approaching billing and collections in the right way can cause significant damage to the customer relationship, particularly if that customer has fallen into arrears.

21 May 2015

Stateside: Carrier Alert

By the very nature of wholesale, a carrier is serving its competition - competition that buys access when it brings customers to sites that the wholesaler’s network serves. However, an interesting analysis by Oppenheimer & Company’s Tim Horan offers a peek into a probable future with risks for the slow or unwary, and it started me thinking…

21 May 2015

Has the Google mobile update affected you?

Unless you’ve been living under a rock these past few months, you will have probably heard about Google’s mobile update. Implemented on the 21st of April, this change in the search engine’s algorithms meant that a website’s “mobile-friendliness” would serve as an additional ranking signal. As a result, companies which failed to provide their customers with a mobile friendly website likely saw reductions in their traffic.

05 May 2015

Data protection: essential for the move to IoT

The connected era is upon us for better or for worse. The IoT that was a very short time ago the next "Big Thing" has now reached peak hype. It is already part of our lives, becoming ubiquitous but invisible at the same time.

24 Apr 2015

Smart connectivity for smart cities

Smart city talk has shifted from hot buzz to experimentation and planning. The city will be transformed from a traditional, silo-based model to a more collaborative, integrated service delivery model.

16 Apr 2015

Will battles batter building?

On our side of the pond, the FCC has added fuel to telecoms fires by upping the speed definition of broadband by greater than six fold, from 4Mbps to 25Mbps downstream and 3Mbps upstream.

08 Apr 2015

The future is (even more) digital

Mobile phone data rates have accelerated over the last two decades from 50kbps in 2G GPRS to 100Mbps+ in 4G LTE. This has been driven by Moore’s Law – the doubling in circuit complexity every 2 years – which has enabled increasingly sophisticated digital modulation to be implemented in low-cost chips.

25 Mar 2015

The SS7 network needs its own secured borders

SS7 is a very sturdy protocol for mobile network signalling control. The layers are well-defined with exact procedures dealing with redundancy, robustness, alternate routing and load-sharing all designed in from the start. Noticeably absent from the specifications, however, is reference to security measures, perhaps signifying the size and level of trust amongst the MNO community when the SS7 protocol was introduced and developed over 40 years ago.

04 Mar 2015

X-rated talent

Recently, while researching a different story, I asked a telecoms industry executive about the problems of building high performing networks at scale. Where, I asked, did the cloud providers and SaaS developers recruit their techies?

03 Mar 2015

Let it rain! The three things you need to take your digital service strategy to the street

I’ve lived in Colorado, US for most of my adult life where it’s a common thing to hear “if you don’t like the weather, wait 10 minutes and it will change.”