Capacity Voice

05 Aug 2014

Shaking the tree, boss

As I sat down to write this blog on Tuesday afternoon, July 29th, 2014, the US stock market was heading gently downward. However, the most important of industries had virtually all companies – from AT&T and Verizon down to the smallest telco service providers – with stocks next to those lovely, upward-facing green arrows.

31 Jul 2014

Satisfied customers?

“The customer is truly always right,” says Jim Leach, VP of marketing at RagingWire Data Centers. “Customer feedback through NPS is fundamental to our business planning.”

29 Jul 2014

Death of the couch potato?

Do you sometimes find that you spend more time browsing and consuming content on your smartphone or tablet than you spend watching TV?

22 Jul 2014

Customer pains

Since 1995 (yikes!) we have been asking wholesale customers to rate their carriers in a wide range of categories.

15 Jul 2014

Carrier Ethernet – the digital fuel for business agility and productivity

Industry analysis suggests more than 1,000 service providers and network operators worldwide now utilise CE technologies to support high-performance Ethernet & Ethernet-enabled data services, interconnect network-enabled cloud services, underpin 4G/LTE mobile services and consumer triple play services, and meet internal networking needs.

11 Jul 2014

In the 100G lab

100G, 500G, ultra-fast, super-channel. With so many different terms flying about in the industry – all basically relating to very fast internet speeds – what really is 100G?

08 Jul 2014

Protecting telco revenues against the OTT threat

There have been a number of reports in recent months spelling doom for mobile operator profits, and the majority of these have cited the increasing popularity of OTT voice and messaging apps as the biggest threat.

01 Jul 2014

Is end-to-end CRM the answer to all telecom industry problems?

Fierce competition between rival communications service providers (CSP) for the loyalty of often-fickle customers has made customer relations and retention a huge issue for operators.

24 Jun 2014

Cloud computing: The winners and losers in telecoms

The telecom industry has been looking into ways to capitalise on the opportunities offered by cloud computing ever since the hype around the concept emerged in the mid 2000s.

17 Jun 2014

Fast lane, slow lane

As Google unveiled the first images of its self-driving car prototype, I could not help but notice its most prominent feature – the face across the front. This design element has suffered plenty in reviews and commentary, but I get it.