Capacity Voice

15 Jun 2017

Embracing RCS as the next step in the evolution of messaging

Messaging has reached a new stage in its evolution

12 Jun 2017

The Essential ‘Top 10’ Checklist for Telecom M&A Communications

To keep up with our rapidly growing clients, we put together an essential JSA checklist for M&A communications

08 Jun 2017

Part of the family: Membership-based approaches for operators

The question of how operators treat their subscribers has become a burning issue in this era of customer-centricity. This is evidenced by the fact that customer loyalty and advocacy metrics are significant areas of focus within their business KPIs.

05 Jun 2017

Urgent action needed to address serious security concerns in the ‘Wild West’ Internet of Things

Scrutinise Research and Analysis has launched its “Securing the Internet of Things” report highlighting the security risks present in the Internet of Things (IoT)

30 May 2017

A world of connected networks

The industry is building a global ecosystem supporting third network services with lifecycle service orchestration, writes Nan Chen of the Metro Ethernet Forum (MEF)

26 May 2017

Setting the agenda for industry transformation, a decade on

The carrier industry’s i3forum was launched at the first ITW. Now, John Christian (Metaswitch and i3forum board member), Alessandro Forcina (Sparkle and i3forum board member) and Philippe Millet (Orange and i3forum chair) discuss its future role

15 May 2017

Adapting to the new normal for the global wholesale telecom industry

With fast-evolving consumer and technological trends in the digital online ecosystem, we are all required to embark on a journey to design the ‘businesses of tomorrow’, which involves not just creating online platforms but also the business model and organisational structure which would support the new digital way of working.

13 Apr 2017

Checklist for selecting your cloud communications provider

Increasingly, businesses are incorporating communications services such as voice and messaging into their applications to optimise the customer experience.

02 Mar 2017

Entering the third phase of the internet

Over time, the internet and how it has been used has evolved. Phase one consisted of connecting personal computers, communicating via email, and viewing and interacting with web pages. The second phase was more application and device-driven, and featured the advent of Software-as-a-Service (SaaS). We are now entering the third phase, which is characterised by running multiple applications and streaming data, and concurrently connecting to the cloud from any device at any location.

28 Feb 2017

The three drivers of A2P messaging

By 2018, a jaw-dropping 1.7 trillion Application-to-Person (A2P) SMS messages will be sent worldwide, according to Portio Research. While person-to-person (P2P) text messaging is decreasing due to the growing IP-based messaging market, companies nevertheless appreciate the benefits of reaching their target group via SMS in a fast, secure and direct way.