Capacity Voice March 2018

20 Mar 2018

Customer experience is hard

A really good experience isn’t just picking up the phone quickly, or delivering a service quickly, it’s part of every single thing we do, and it needs to be consistent. This means a uniform experience whether you order a service or interact with us in the UK or in Tokyo.

06 Mar 2018

Five of the world’s biggest network outages

The typical cause of a mass outage varies. According to the Ponemon Institute, the three most common causes are power supply failure (25%), cybercrime (22%) and accidental human error (22%). In this post, we look at some of the most notable network outages in recent years, what caused them and how to be prepared in the event of a future reoccurrence.