03 July 2018
| James Pearce
Ooredoo Global Services has selected BICS’s crowdsourced fraud prevention platform, FraudGuard, in a bid to target fraudulent activity on its international network.
Qatar-based telco Ooredoo will deploy the BICS solution in
order to block activity from known fraud numbers in order to
boost mobile customer experience for its subscribers.
Fraudulent activity cost operators over €28 billion in
lost revenue last year. FraudGuard aims to tackle this by
utilitising a crowdsourced database detailing suspicious
activity detected across BICS’ global base of over
FraudGuard collates potential fraud activity to recognise
and pre-emptively block known fraud numbers which are
identified from a list of over 50 million that have been linked
to criminal activity. The aim is to reduce the time to react to
potential fraud attempts, ultimately boosting the user
experience and subsequently the reputation of BICS partners,
FraudGuard was launched in 2013 and has blocked over 600
million fraudlent call attempts, saving partners around €2
billion in wholesale exposure, according to the Belgium-based
"We’re very pleased to be expanding our
relationship with Ooredoo Group through this new collaboration
with Ooredoo Global Services," said Katia Gonzalez, head of
fraud prevention, BICS.
"FraudGuard is powered by operator collaboration and
knowledge-sharing of suspect network activity, so with its
significant subscriber base creating huge volumes of traffic,
Ooredoo Group is a brilliant top tier addition to the
collective of players working to combat a major threat to their
The deployment of FraudGuard is the latest step in a
long-running partnership between BICS and Ooredoo Global
Services, the wholesale arm of Middle-Eastern telco Ooredoo. In
2015, the two companies extended an existing partnership to
include LTE roaming services using BICS’ IPX
platform. Other services offered between the two carriers
include connectivity, voice, messaging and roaming
Khalid Al Mansouri, COO, Ooredoo Global Services, said: "As
part of our commitment to enhance our customers’
digital lives and enable them to enjoy the Internet even more,
we have joined forces with BICS, a leading communications
enabler that will support us in making our
customers’ mobile experiences more reliable and
"Adopting BICS’ proactive FraudGuard solution
will allow us to strengthen our existing fraud management
solutions and support us in our efforts to overcome the
challenges caused by telecoms fraud."
Combatting fraud has been a key area of focus for BICS,
with its CEO Daniel Kurgan leading the
ITW Global Leaders’ Forum fraud sub-committee.
In March, the
GLF launched its Code of Conduct to combat Fraud. The Code,
which was developed in partnership with the i3forum,
already has more than 18 carriers who have signed up.
The Code of conduct is initially focused on fraud in the
wholesale voice market, but it will widen its attention to
cover areas such as messaging and cloud, said Kurgan during a
presentation at ITW 2018.
Ooredoo Global Services,