06 April 2018
| Natalie Bannerman
Colt Technology Services is expanding its inbound voice services footprint to 10 new territories making it easier for enterprises to expand globally.
The 10 new territories which are the US, Canada, Japan, Hong
Kong, Norway, Finland, Poland, Czech Republic, Romania and
Luxembourg, taking Colt’s global footprint to 23
countries in total. The new service expansion will be made
available via a simple online portal and will enable
enterprises to reach new customers.
Commenting on the service expansion, Rajiv Datta, COO at
Colt, said: "Customer service is increasingly seen as a key
differentiator in business performance, and voice is recognised
as a critical touch-point for customer interaction. But setting
up voice infrastructure in a new market can be a challenging
task. With Colt’s global voice services portfolio,
enterprises can expand across the globe with a fully automated
service portal. This enables customers to set up, scale up and
scale down their voice network, minimising time-to-market by
ordering Service Access Numbers in a few clicks and reducing
administration overheads by avoiding paperwork."
Colt says that the need for this expanded service is driven
by rate of global business expansion. As companies all around
the world are increasing the rate at which they are expanding
into foreign markets, the process of growing into a new
territory poses many challenges, particularly in the field of
IT and telecoms provisioning. Some companies may need to
establish a physical office space, hire local staff and then
provision local voice and data connectivity, a process that can
be expensive and time consuming, because of unfamiliar or
complicated local regulations and the need to establish
relationships with local suppliers.
But Colt global voice services, allows businesses to
provision freephone or other local numbers and automate complex
routing for calls via a single online interface. Meaning that
virtual call centres can be set up easily and services like
inbound and outbound calls, call queuing, interactive voice
response, call forwarding, monitoring and reporting can all be
done quickly and efficiently.
Colt recently celebrated another joint success, in partnership
with Verizon the two companies’ successfully
demonstrated two-way inter-carrier software-defined network
(SDN) orchestration during a live trial demonstration in
London. During the showcase the two companies where able to
make real-time bandwidth changes in each other’s
networks through an Equinix interconnect.
Colt Technology Services,