08 January 2018
Ruth Kennedy is a natural problem- solver and, as TalkTalk Business’s director of business solutions, is ultimately charged with delivering the best possible packages to its direct customers and channel partners.
Kennedy has been with the company
since 2011, starting as carrier services manager, and working
her way to head of department and then on to voice and
interconnect, before her current role.
Kennedy is co-chair governor for her children’s
school, and a trustee of a charity specialising in children
with special needs and autism, a cause which is close to her
heart. "I enjoy giving something back through charity and
educational work, not only by helping with the experience I
bring but by also learning how the different worlds work.
I’d recommend everyone get involved with a charity
they care about," she says.
"My day begins bright and early at 5.30am. I’m
not one for reading or listening to music on my train journey
into London. Instead, I like to use it as my thinking time,
deciding on what I want and need to focus on during the
Early starts mean she has more time to plan for days that
can be varied. "Once I get into the office at 7.15am, I like to
spend the time checking in with emails and putting in place key
priorities for the day. This also means thinking about which
key team members I need to talk with and what projects need to
be given my particular attention."
Kennedy rarely has two days that are the same.
"There’s no such thing as an average day, but I
really do enjoy the variety. Some days I’ll be
visiting teams in Manchester, while on others I’ll
be checking in with our commercial analyst teams. Managing
capacity is a key part of my role, so when it is looking full,
I will see how we can maximise what we have available."
What about office life itself? "I’d definitely
describe myself as a people person. I’m glad that
we hot-desk, as it gives me an opportunity to catch up with
different people each day. If I’m not sitting next
to them at my desk, I use my lunchtime to catch up."
Her days end with her family. "I might check my emails, but
making sure that my kids are happy comes first. Getting the
balance between a productive work life and a happy home life is
key for me."