The platform has an open architecture with real-time analytics, which will enable du to obtain accurate customer experience information, monitor roaming partner performance, voice quality reporting, and an end-to-end view of subscribers.
“We are leveraging Polystar’s expertise to build our CEM model for mobile customers and to introduce independent benchmarking for our VoLTE and other services,” commented Saleem AlBlooshi, executive vice president of network development and operations at du.
“We have worked together with Polystar to streamline their solution to suit our requirements and to include new features that are essential for delivering best in breed services to our end users.”
The system expansion will deliver new insights for telcos, du said in a statement, adding that it’ll enable “the experiences of different customers and segments to be more effectively monitored and managed”.
Basel Shubair, Polystar’s regional sales director for MENA and Indian subcontinent added: “Our ability to span multiple technologies and to support du while it invests in the introduction of new services and networks has been critical.
